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Order and Delivery

Christmas Hamper 2019 Order Information 

 Order Information 
• Order form can be obtained from customer service counter at any city'super store in Hong Kong.
• Order by Phone: Please call 2429 8588, leave your daytime contact number if lines are busy. (Mon – Fri: 10:00a.m. – 6:00p.m.)
• Order by Internet: Please browse https://hamper.citysuper.com.hk
• Order by Email: Please fill in the order form and email to order@citysuper.com.hk
• Order by Fax: Please fill in the order form and fax to 2956 2988.
• Payment Method: only payment made with credit card is accepted^.
• Special Offer 5% off for payment made with city’super Private Label Card^ or for super e or super e-gold members.
^city’super Private Label Card / CODE card is not applicable to online order.
• For more than one delivery address, please fill in separate form or provide the delivery information in MS Excel / MS Word Format.
 Home Delivery Service


• Purchase of HK$600 or above*.................Free for all locations#
• Purchase less than HK$600*.....................HK$60 delivery charge#
* Applicable to merchandise listed in this catalogue only.
# Applicable to single delivery address only. Extra HK$60 will be charged for re-delivery arrangements.
• Home Delivery Service is available for Hong Kong Island, Kowloon, New Territories, Tung Chung, Chek Lap Kok, Ma Wan, Discovery Bay and
Disneyland (except outlying islands and restricted area in airport).

• Christmas Hamper Home Delivery Schedule:
5 (Thur) Dec (10:00am – 6:00pm) – 21 (Sat) Dec 2019 (10:00am – 1:00pm)
Delivery on Weekdays: 10:00am - 6:00pm
Delivery on Saturday: 10:00am - 1:00pm
(No delivery service on Sunday and Public Holidays.)
(Delivery service is only available on Monday and Friday for Ma Wan, Discovery Bay and Disneyland.)

• Christmas Hamper Order Deadline:
Hamper X1901: 6 (Fri) Dec 2019 (12:00nn)
Hamper X1902-X1923: 20 (Fri) Dec 2019 (12:nn)
*For the order and delivery details of early bird offer, please refer to our website.
(As we have a daily delivery quota, delivery schedule will be arranged on a first-come, first-served basis.)

• Order cut off time is 12:00nn for next-day delivery.
• Please allow 2-3 working days after receipt of your order and payment for delivery arrangement.
• For any delivery changes after order confirmation, please inform us at least 2 working days (before 12:00nn) prior delivery at 2429 8588.
• Deliveries will be suspended if there is a public event or if the black rainstorm signal or typhoon signal no. 8 or above is hoisted. When the public event ends or when black rainstorm signal or typhoon signal no. 8 is cancelled, deliveries will resume within 24 hours. All deliveries that day and for the next two days will be subject to delay.
• Our staff will contact you upon receipt of your order to confirm the delivery date. Final confirmation is subject to city'super's schedule.
• For special arrangements and multi-destination delivery of hampers, please call our Order Hotline at 2429 8588.

 Terms & Conditions 
• It is illegal to sell alcohol to people under the age of 18 in Hong Kong. By placing an order through the Internet, the customer confirms that he/she is 18 years old or above. The customer shall ensure that no person will use his/her login to purchase alcohol products. A person aged 18 or above must be present to accept delivery or company reserves the right to withdraw the transaction.
• The merchandise listed in this catalogue is available while stock lasts.
• Out of stock merchandise will be substituted by similar items of same value.
• Items sold are non-refundable nor exchangeable.
• Should the merchandise be found to be defective, it can be exchanged, in the original packaging, provided the customer informs city'super at 2429 8588 within 3 days of receiving it. The defective merchandise and an original receipt are required as proof of purchase.
• City Super Limited reserves the right to amend the terms and conditions without prior notice, and of final decision on all matters of disputes.